Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at cristian.d.acunia@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if your item arrives defective, damaged, or incorrect. Please include your order number and photos of the item and packaging when possible so we can evaluate the issue and make it right.

Exceptions / non-returnable items

For hygiene and safety reasons, certain opened or used pet grooming and personal-care products may not be eligible for return unless they arrived damaged, defective, or incorrect.

Gift cards and personalized or custom-made products, if offered, are not eligible for return.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

If you would like a different product or variant, please contact us first. When applicable, the fastest way to receive a different item is to complete the approved return process and place a new order.

Refunds

We will notify you after your return has been received and inspected and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact us at cristian.d.acunia@gmail.com.